Midwest Vape Distro serves qualified business buyers in the United States. The information below explains how wholesale shipping questions, delivery issues and return requests are handled.
Order processing and delivery
Current site guidance is that shipping and delivery generally take 1–7 business days after order confirmation. This is an estimate rather than a guaranteed delivery date. Timing can vary with account verification, product availability, destination requirements, carrier service and order review.
When tracking information is available, use the carrier update as the current delivery reference. Contact support with your business name and order number if a shipment needs review.
Shipping eligibility and restrictions
Product and destination eligibility can vary by jurisdiction, account documentation and carrier requirements. Catalog availability does not guarantee that every product can be shipped to every destination. The wholesale team may request additional information or decline a restricted shipment.
Delivery address
Business buyers are responsible for providing a complete, deliverable address and accurate contact information. Contact support as soon as possible if an address needs correction. Changes are not guaranteed after fulfillment or carrier processing has started.
Damaged, missing or incorrect items
Contact support promptly with the order number, business name, affected items and quantities. Keep the packaging and clear photographs of the shipping label, outer carton and relevant items available for review. Do not discard packaging or send products back until the support team provides instructions.
Return authorization
Contact support before sending any item back. A return is not accepted merely because it is mailed to an address associated with the business. Eligibility and instructions depend on the item, condition, reason for the request and applicable product or shipping restrictions.
Contact wholesale support
Use the contact page and include enough order information for the team to identify the request. Never send passwords, verification codes or full payment-card details through the form.